Ask a Librarian

Whether you need help finding a meeting room or downloading an e-book, our librarians are here to help you.

Contact Us

Chat With a Librarian

Use our chat service to live chat with a library staff member.


Schedule a My Librarian Appointment

Now available in person at all branches, and virtually through video chat or phone. Get one-on-one personal assistance with My Librarian, a free 60-minute reference session with a Baltimore County Public Library librarian. Help with setting up an email account, downloading e-books, job search assistance, using Microsoft Office, and more. To schedule an appointment, complete the interest form or call any branch location. 

Shelf Help

Get account information, renew items and more by dialing our automated phone service Shelf Help at 410-494-9063. Have your library card number ready.

Once the message starts:

  • Press 1 for library account information and access to renewing items. You can check your account for any overdue items, fees due, items checked out and holds
  • Press 2 for library hours
  • Press 3 for current library announcements and holiday closings

Language Line Service

Library staff have access to over-the-phone interpreters or translators in over 140 languages to help any customers who may not be fluent in English. Please call or visit any of our branches.