Ask a Librarian

Whether you need help finding a meeting room or downloading an e-book, our librarians are here to help you.

Contact Us

Chat With a Librarian

You can now speak directly with Library staff, with our new chat feature during the following hours:

  • Monday through Thursday, 9 a.m. to 9 p.m.
  • Friday and Saturday, 9 a.m. to 5 p.m. 
  • Sunday, 1 p.m. to 5 p.m.

Schedule a My Librarian Appointment

Now available virtually through video chat or phone. Get one-on-one personal assistance with My Librarian, a free 60-minute online reference session with a Baltimore County Public Library librarian. Help with setting up an email account, downloading e-books, job search assistance, using Microsoft Office, and more. To schedule an appointment, please fill out this form or call any branch location. A staff member will contact you within two business days to schedule an appointment. 

In-person appointments at the branches are not currently available.

Shelf Help

Get account information, renew items and more by dialing our automated phone service Shelf Help at 410-494-9063. Have your library card number ready.

Once the message starts:

  • Press 1 for library account information and access to renewing items. You can check your account for any overdue items, fees due, items checked out and holds
  • Press 2 for library hours
  • Press 3 for current library announcements and holiday closings

Language Line Service

Library staff have access to over-the-phone interpreters or translators in over 140 languages to help any customers who may not be fluent in English. Please call or visit any of our branches.