Curbside Pickup Service Information for Cardholders

July 24, 2020 | By Baltimore County Public Library

Library branches are still closed to the public due to the COVID-19 pandemic, but 17 of our branch locations feature curbside pickup (Loch Raven and Reisterstown are in the process of being renovated and curbside service is not available). Customers who have reserved books—and have been notified that their holds are available for pickup—can head toward their branch of choice.

Curbside pickup hours are Monday through Saturday, 10 a.m. through 3 p.m. and cardholders can either drive or utilize our walk-up service. For Arbutus and Perry Hall customers who choose to drive, our drive through window will be open for your convenience.

Note: Activity at the Pikesville, Catonsville and Cockeysville branches is extremely high, which sometimes leads to longer wait times. To minimize a possible longer wait time, customers may want to place holds and pickup at neighboring branches.

Accessing Library Materials

To access materials while branches are closed:

  • Place items on hold via bcpl.info or call your favorite branch and leave a voicemail with your request, name and library card number. 
  • Customers are notified by text, email or phone when items are available for pickup. This notification is determined by your preferences in your account. You then have seven days to pick up. After this time, your materials are put back in the collection with no fees incurred. 

Drive-Up Services

For the safety and protection of our staff and you, we urge customers to wear masks while in their vehicle. 

  1. Park in a designated numbered spot in the branch parking lot.
  2. Call the branch number provided on the posted sign.
  3. Provide your parking spot number as well as the make, model and color of your car. 
  4. Have your library card information ready for verification.  
  5. Release your trunk or hatch, or open your back window. 
  6. Items and a check out receipt will be delivered directly to your car by staff wearing masks and gloves.   
  7. Close your trunk or window.

Walk-Up Services

To protect the health and safety of our staff, we cannot provide building access to members of the public for any reason including using bathroom facilities. Thank you for your understanding. 

  1. Look for the designated walk-up area and remember to follow social distancing guidelines. 
  2. Call the branch number provided on the posted sign.
  3. Wear a mask and have and library card information ready for verification. 
  4. Items and a checkout receipt will be delivered and placed on the table by staff wearing masks and gloves. 

Digital Materials

Digital materials including e-books and audiobooks, e-magazines, streaming movies and more are available through our website 24/7. If you are unsure how to access these materials or have questions, you can chat with a librarian online, via text or phone.

Frequently Asked Questions

I don’t have a cell phone. How do I arrange pick up?
To give staff ample time to have your materials ready, call the branch before leaving home to make an appointment based on your arrival time.

Can I clean my library materials upon receipt or before returning?
Materials will be quarantined for 96 hours before they are returned to our shelves. Only sanitizing wipes can be used on plastic covers of books and DVD and CD cases. Please do not do any of the following:

  • Clean materials with disinfectants as spray can damage covers and pages.
  • Put any materials in the microwave oven as they could catch fire from anti-theft tags located on all items.
  • Expose materials to UV light
  • Place materials in oven
  • Leave materials in car with extreme heat 

Can staff take my returns?
All returns must be made in book drops located on the exterior of branches. 

How do I return materials that do not fit in the book drop?
Please keep these materials at home until notified. No fees are being incurred for these items if due date was after March 16. 

Are there fees on my returned materials?
All fees are suspended as of March 16 through Monday, August 31. Fees incurred before March 16 are still due and at this time can only be paid through our website. 

Why are my returned materials still showing on my account?
All returned materials will be quarantined for 96 hours before being checked in and processed. There are no fees being incurred. Please give three to seven days for your account to clear.

Can I use my e-card to borrow materials?
Yes, if you registered for an e-card during quarantine, you are able to borrow physical materials at this time until branches reopen and we are able to issue cards.

Can I donate books at this time?
We are not accepting book donations. Better World Books has drop boxes located in the following branch parking lots with a portion of proceeds benefiting the Library:

  • Arbutus
  • Catonsville
  • Cockeysville
  • Hereford
  • North Point
  • Perry Hall
  • Randallstown
  • Rosedale
  • Sollers Point

When are Baltimore County Public Library branches reopening?
The Library is working closely with health officials and the County Government to determine when we are able to reopen with new parameters and guidelines. Updates will continue to be available on our website. There is no reopening date set at this time.

Category: News