Research Databases
> Databases Troubleshooting
Databases
Troubleshooting
Remote access to our databases
uses
referring URL authentication to keep unauthorized users from getting into the
system. Referring URL authentication checks the information transmitted by
your browser to make sure that you are connecting through an authorized
institution. If the referring URL is absent you will get an error, usually
because of a firewall or other security software.
If your computer is running
Norton Internet
Security or Norton Personal Firewall, this software is probably
stopping your browser from sending the referring URL. You will need to
configure your personal firewall to stop it from blocking the referrer
information.
If you have Norton Internet Security 2005 or
2006, try the following:
1. Open Norton.
2. Go in to the Privacy control section.
3. Click on Configure.
4. Click on Custom level.
5. Uncheck Enable browser privacy.
6. Click on OK and
close out of Norton.
After making the suggested changes above, close your browser
if you have not already done so, then reopen the browser and try accessing the
database again.
If you are still unable to access the database you
need after making the suggested changes we have listed above, try following
the additional configuration settings listed below.
Microsoft Internet Explorer
configuration
Improper browser configuration settings may also cause
remote access issues. Below you will find the instructions to verify and
change one such browser configuration setting within Microsoft Internet
Explorer, version 6.0 and higher.
1. Open a new Microsoft Internet Explorer browser
session.
2. Click on the Tools drop-down menu and select
Internet Options…
3. When the Internet Options window
appears click on the Privacy tab, then the Advanced…
button.
4. When the Advanced Privacy Settings window appears, place a check
in the checkbox next to ‘Override automatic cookie handling’.
5. Click OK on the Advanced Privacy Settings window and
Internet Options window to close.
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Norton Internet
Security and Personal Firewall
If your computer is running Norton Internet
Security, Norton Personal Firewall, or other security software, it could be
this software that is stopping your browser from sending the referring URL.
You will need to configure your personal firewall to stop it from blocking the
referrer information. Most firewalls will allow you to set up a trusted site.
Once you set up a trusted site in your firewall, you will be able to access
the site.
If using Norton Internet Security 2005, follow these steps:
1. Open Norton Internet
Security 2005.
2. Click on privacy control.
3. Click on configure.
4. Click on advanced.
5. Click on add site.
6. Enter in the name of the trusted site.
7. Click on ok.
If you have followed the above instructions, but are
still unable to resolve your connection issues, you should check the
Symantec
website for
Norton AntiVirus and Norton Internet Security Product Support.
Symantec also provides Home
and Home Office/Business Support, where
you can find troubleshooting tips, how-to-instructions and answers to common
support issues.
Or you can call
Symantec Customer Service toll-free at 1-800-441-7234.
Printable
version of Norton Internet Security information [PDF]
Additional Information
about Norton Firewall and Norton Personal Security
[PDF]
Passing referrer information with Norton Internet Security or Norton Personal
Firewall 2003
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URLs for trusted sites –
databases
If you need to configure
your personal firewall to stop it from blocking referrer information, you will
need to set up a trusted site. Most firewalls will allow you to set up a
trusted site. Below is a list of the URLs you will need to add as a trusted
site, depending on which database you are trying to access.
EBSCO
-
epnet.com
-
ebsco.com
-
ebscohost.com
GaleNet
infotrac.galegroup.com
galenet.galegroup.com
Grolier
ea.grolier.com
gme.grolier.com
go.grolier.com
go-passport.grolier.com
nbps.grolier.com
lp.grolier.com
atb.grolier.com
HeritageQuest
heritagequestonline.com
umi.com
persi.heritagequestonline.com
ProQuest
Reference USA
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Technical Support - Contact Information
HeritageQuest / ProQuest
Technical
support directly from ProQuest / HeritageQuest Technical Support is available
from 8:00 AM to 12:00 AM (ET), Monday through Sunday, by calling
1-800-889-3358.
ReferenceUSA
It is recommended that as a first line of defense in any
remote access issues you first review the information on the ReferenceUSA help
pages at:
http://www.referenceusa.com/help/help.asp.
If you need further assistance, please contact ReferenceUSA Technical Support
via telephone or email at:
ReferenceUSA
Customer Technical Support
Phone: 1-866-237-6262
Email: SBGSupport@infousa.com
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Baltimore County Public Library, Towson Maryland USA
Last Revised: 25 January 2008
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