As a cog in the wheel of an industry that survives on its image, Jacob Tomsky knows a thing or two about hotels. His new book, Heads in Beds, a Reckless Memoir of Hotels, Hustles, and So-Called Hospitality, takes a sassy, insightful look inside the lodging establishments that employed him for over a decade. Humorously eye-opening and slightly bawdy, Tomsky's take on the hospitality business is everything you ever wanted to know (maybe) but were afraid to ask (really) about what goes on in the “heart of the house.” Little in Tomsky's background prepared him for his career path. Armed with a philosophy degree, he ends up working the valet stand at a newly opened luxury hotel in New Orleans, where he quickly moves from parking cars to front desk clerk to overnight housekeeping manager. Fifteen hour shifts come with the territory, as do lying, finessing, and bartering, all in the name of good customer service. Eventually he hits the big time when he is hired by an upscale Manhattan hotel, where for fun he and coworkers race down hallways on a power scooter at three a.m.
There are plenty of anecdotes that make this part-travel memoir, part-industry exposé a brisk, entertaining read. Some of it is disturbing, like knowing the housekeeper may be spraying furniture polish on your drinking glasses for that spotless shine. The author is also happy to share helpful insider tips, like how to get that coveted room upgrade and techniques for disputing mini-bar, also known as "fridge of joy" charges. Naturally, tipping figures prominently. Tomsky's honest introspection about the coworkers who form this closed society extends his writing to more than just a tell-all. With a clear-eyed wit, he deftly peels away layers of the hotel trade and its practices in order to enlighten even the most frequent traveler. Don't be surprised when the amusing and helpful appendices at the book’s end bring a wide smile.